60 Washington Ave. Suite 302
Hamden, CT. 06518
SANTORO HOME IMPROVEMENTS TESTIMONIALS
I can't say enough in praise of Santoro Home Improvements and SHI's Tony D'Agostino, who oversaw the overall project of renovation and repairs at our newly purchased older home in Hamden. From the first meeting my wife and I had with him through the final walk-through, Tony proved a model of the ideal general contractor everyone looks for but — if I'm to believe the horror stories of some friends — only rarely succeeds in finding.
Tony listened patiently to us in our first conversation at the house (and in many conversations afterwards), despite the fact that we were feeling our way among different renovation options. He presented alternatives clearly and followed up with clear written proposals for different options we could take. In every case he identified possible routes for us to take, andnoted their respective advantages, disadvantages, and costs. We never felt pressured by him to choose a more costly alternative. Over the course of the project, Tony readily accommodated us when we contemplated (and sometimes chose) changes to the original contract — whether it was adding work or deciding to drop an item. Busy as he was with multiple jobs, he was always quick to respond to emails or phone calls, and took our questions patiently. He regularly checked on the progress and quality of the work carried out by the various tradesmen.
In fact, the work done by Santoro's people encompassed many different needs: demo work, dry wall installation, spray foam insulation, roofing, gutters, electric, HVAC, basement foundation wall repair, and painting. All were courteous and very skillful. We are extremely pleased with the results of their efforts; the quality was first-rate. On top of that, the final costs for all they did proved to be virtually identical with the original proposal, with differences accounted for by the changes we requested along the way. Great quality work, honesty, ready availability in case of questions or concerns, and patience with clients who sometimes struggled to figure out what they wanted — we could not have asked for better. We will certainly use Santoro Home Improvements for future home projects (we have one planned for the next year or two), and we recommend the company and Tony D'Agostino without reservation to anybody contemplating home renovation or improvement.
Let me congratulate you for the work your guys did and for the professionalism. It is certainly one of the best experiences I have had with contractors and I will make sure the word gets out.
Our first experience with you and the whole Santoro team was 7 years ago when we bought our present home. Every aspect of the reconstruction met all our expectations and then some. It's obvious how pleased we were as we continue to call you to remodel more areas of our home and again you all were great. We would recommend using the Santoro team to anyone.
David S. (repeat customer of Santoro Home Improvements)
The team of friendly professionals from Santoro completed our remodel project on-time and on-budget. Great attention to detail! Thanks Santoro Home Improvements!
Jim B. (repeat customer of Santoro Home Improvements)
Recently I had the opportunity to deal with Santoro Home Improvements - on short notice Tony showed up - replied quickly with a quote - assembled the necessary workmen and started the job within a reasonable time - the job was completed within my requested time frame- to my complete satisfaction. The workplace was clean, the materials and assembly was perfect- and I would highly recommend Santoro Home Improvements for any project you might be thinking of doing.